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<body>
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<div id="main_container">

<div id="header">
<img src="/portal/common/imagelibrary/header_Support.jpg">
	</div><!-- #BeginLibraryItem "/Library/quicklinks_Support.lbi" --><div id="left_sidebar">
<ul class="menu">
    <li><a href="/portal/desktopdefault.aspx?page=common/pagelibrary/SupportFAQ.html" class="QuickLink">Support FAQs</a></li>
    <li><a href="/Portal/desktopdefault.aspx?page=common/pagelibrary/techRequirements.htm" class="QuickLink">Technical Requirements</a></li>
    <li><a href="/portal/desktopdefault.aspx?page=common/pagelibrary/SupportQRG.html" class="QuickLink">Quick Reference Guides</a></li>
	<li><a href="/myspeed/sessionid.html" class="QuickLink" target="_blank">Test Your Bandwidth</a></li>
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	<li><a href="/portal/desktopdefault.aspx?page=common/pagelibrary/new_webinar.htm" class="QuickLink">Get Trained</a></li>
    <li><a href="/portal/desktopdefault.aspx?page=common/pagelibrary/Welcome_Aboard.htm" class="QuickLink">Certiport Organization<br>
    <img src="/Portal/Common/ImageLibrary/QuickLinks_Spacer.gif" alt="Spacer" width="17" height="10" border="0">Administrator Test</a></li>
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<a href="/locator" title="Locate a Certiport Authorized Testing Center"><img src="/portal/common/imagelibrary/locator.jpg" alt="Locate a Certiport Authorized Testing Center" border="0" /></a>
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<h1>Customer Service Support Center</h1>

<div class="BarSectionHeaderBG"><span class="BarSectionHeader">Test Candidate Support Areas</span></div>   

<p>Find answers online using one of the following pages:</p>   

<ul>
       
<li style="padding-bottom: 2px;"><a href="/PORTAL/desktopdefault.aspx?tabid=675&roleid=101" class="CommandLink" target="_blank">Using Your Test Candidate Account Page</a></li>

<li style="padding-bottom: 2px;"><a href="/Portal/desktopdefault.aspx?page=common/pagelibrary/SupportFAQ.html#CS" class="CommandLink" target="_blank">Frequently Asked Questions</a></li>
 </ul><br>
         
    <div class="BarSectionHeaderBG"><span class="BarSectionHeader">Customer Services</span></div>
    
      <p>Our Customer Services Team can answer questions regarding:</p>
      <ul>
         <li style="padding-bottom: 2px;">Username and/or <a href="/portal/Pages/ForgotPassword.aspx" class="CommandLink" target="_blank">password</a> recovery</li>
         <li style="padding-bottom: 2px;">CATC and Test Candidate account maintenance</li>
         <li style="padding-bottom: 2px;">License, inventory or voucher status</li>
         <li style="padding-bottom: 2px;">Using or assigning vouchers</li>
         <li style="padding-bottom: 2px;">Running reports</li>
         <li style="padding-bottom: 2px;">Using exam delivery systems</li>
         <li style="padding-bottom: 2px;">Exam administration/delivery policies</li>
         <li style="padding-bottom: 2px;">Exam retake policies</li>
         <li style="padding-bottom: 2px;">ADA (exam accommodation) policies</li>
         <li style="padding-bottom: 2px;">Locating a Certiport Authorized Testing Center (CATC)</li>
         <li style="padding-bottom: 2px;">Certificate fulfillment</li>
         <li style="padding-bottom: 2px;">Accessing and understanding your transcripts</li>
        <li style="padding-bottom: 2px;">Technical Requirements</li>
         <li style="padding-bottom: 2px;">Escalation to Technical Support</li>
       </ul><br> 
       
<h1>Support For Test Candidates</h1>

        <div class="BarSectionHeaderBG"><span class="BarSectionHeader">Inside North America:</span></div>

        <ol type="a">
        	<li><span class="ContentH1">Chat</span><br><br>
                
                <!-- BEGIN LivePerson Button Code -->
                <div id='LP_DIV_1393950798022' style='width:171px;height:88px;'></div>
                <!--<script type="text/javascript" charset="UTF-8" src="https://server.iad.liveperson.net/hc/8420654/?cmd=mTagRepstate&site=8420654&buttonID=13&divID=lpButDivID-1372437694&bt=1&c=1"></script>
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                <p>Mon - Fri: 7am - 5pm (Mountain Time)</p></li>
         
        	<li><span class="ContentH1">Phone:</span><br>
        		<strong>(800) 497-8923</strong> | Mon - Fri: 6am - 5pm (Mountain Time)</li><br>

        	<li>
                <span class="ContentH1">
                <a href="/Portal/desktopdefault.aspx?page=common/pagelibrary/support_customer_email_test_canidates.html" class="CommandLink" target="_blank">Click here to Email</a>
                </span>
                <br>
                <i> Responses within 1 business day</i>
            </li>
            </ol>
                 

        <div class="BarSectionHeaderBG"><span class="BarSectionHeader">Outside North America:</span></div>
        <p>Please locate the Solution Provider in your country by clicking  <a href="/portal/desktopdefault.aspx?page=common/pagelibrary/solutionProviders.htm" title="Support outside of the United States" target="_blank" class="CommandLink">here</a>.</p>
        <!-- END SUPPORT FOR CANDIDATES-->
<hr>
        <!-- BEGIN Customer SUPPORT FOR CATCS-->

        <h1>Customer Service For Test Centers</h1>

        <div class="BarSectionHeaderBG"><span class="BarSectionHeader">Inside North America:</span></div>

        <ol type="a">
        	<li><span class="ContentH1">Chat</span>
        		<br><div name='smartDiv102047'><a name='smartImg102047' href='https://certiport.webex.com/certiport/supportcenter/webacd.wbx?WQID=92761ca08bad69919a75a3b2418b2d84' onclick="window.open('https://certiport.webex.com/certiport/supportcenter/webacd.wbx?WQID=92761ca08bad69919a75a3b2418b2d84&refURL='+escape(document.location), 'popupwindow'+Math.round(Math.random()*10000000000), 'toolbar=no,menubar=no,status=yes,scrollbars=yes,resizable=yes,width=500,height=500 top=80,left=120'); return false;"></a></div><script src="https://certiport.webex.com/certiport/webacd/online.php?queueId=102047&shownothing=0"></script><script language="javascript">showImage("https://certiport.webex.com/webex/webacd/html/img/livehelpbutton6.gif","https://certiport.webex.com/webex/webacd/html/img/leavebutton2.gif");</script><p>Mon - Fri: 7am - 5pm (Mountain Time)</p></li>
         
        	<li><span class="ContentH1">Phone:</span><br>
        		<strong>(888) 999-9830</strong> | Mon - Fri: 6am - 5pm (Mountain Time)</li><br>

        	<li>        
                <span class="ContentH1">
                <a href="mailto:NSS@Certiport.com?Subject=Customer%20Support%20Email%20Submission%20Inside%20North%20America" target="_top" class="CommandLink">Click here to Email</a>
                </span>
                <br>
                <i> Responses within 1 business day</i></li>
            </ol>
            

        <div class="BarSectionHeaderBG"><span class="BarSectionHeader">Outside North America:</span></div>
        <p>Please locate the Solution Provider in your country by clicking  <a href="/portal/desktopdefault.aspx?page=common/pagelibrary/solutionProviders.htm" title="Support outside of the United States" target="_blank" class="CommandLink">here</a>.</p>

        <!-- END SUPPORT FOR CATCS-->

<hr>
        <!-- BEGIN Tech SUPPORT FOR CATCS-->

        <h1>Technical Support For Test Centers</h1>

        <div class="BarSectionHeaderBG"><span class="BarSectionHeader">All Regions:</span></div>

        <ol type="a">
            <li><span class="ContentH1">Chat</span>
                <br><div name='smartDiv92352'><a name='smartImg92352' href='https://certiport.webex.com/certiport/supportcenter/webacd.wbx?WQID=bef3d52423afe1d7f6c17f1696518c77' onclick="window.open('https://certiport.webex.com/certiport/supportcenter/webacd.wbx?WQID=bef3d52423afe1d7f6c17f1696518c77&refURL='+escape(document.location), 'popupwindow'+Math.round(Math.random()*10000000000), 'toolbar=no,menubar=no,status=yes,scrollbars=yes,resizable=yes,width=500,height=500 top=80,left=120'); return false;"></a></div><script src="https://certiport.webex.com/certiport/webacd/online.php?queueId=92352&shownothing=0"></script><script language="javascript">showImage("https://certiport.webex.com/webex/webacd/html/img/livehelpbutton6.gif","https://certiport.webex.com/webex/webacd/html/img/leavebutton2.gif");</script><p>Mon - Fri: 6am - 5pm (Mountain Time)</p></li>
         
            <li><span class="ContentH1">Phone:</span><br>
                <strong>(888) 999-9830</strong> | Mon - Fri: 6am - 5pm (Mountain Time)</li><br>

            <li>        
                <span class="ContentH1">
                <a href="/Portal/desktopdefault.aspx?page=common/pagelibrary/support_customer_email_catcs.html" class="CommandLink" target="_blank">Click here to Email</a>
                </span>
                <br>
                <i> Responses within 1 business day</i></li>
        </ol>

        <!-- END SUPPORT FOR CATCS-->

<hr>
        <!-- BEGIN SUPPORT FOR CAPS-->

        <h1>Support For Certiport Authorized Partners (CAPs)</h1>

        <p>Please log in to the website and view the <a href="/PORTAL/desktopdefault.aspx?tabid=720&roleid=388" title="Contact CAP support" target="_blank" class="CommandLink">Contact Us</a> page.</p>

        <!-- END SUPPORT FOR CAPS-->

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